Information capability under different quality management approaches

  1. Marta Zárraga Rodríguez 1
  2. Manuel F. Suárez Barraza 2
  3. Carmen Jaca 1
  4. M. Jesús Álvarez 1
  5. Elisabeth Viles 1
  1. 1 Universidad de Navarra
    info

    Universidad de Navarra

    Pamplona, España

    ROR https://ror.org/02rxc7m23

  2. 2 Instituto Tecnológico y de Estudios Superiores de Monterrey
    info

    Instituto Tecnológico y de Estudios Superiores de Monterrey

    Monterrey, México

    ROR https://ror.org/03ayjn504

Journal:
GCG: revista de globalización, competitividad y gobernabilidad

ISSN: 1988-7116

Year of publication: 2014

Volume: 8

Issue: 3

Pages: 33-44

Type: Article

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More publications in: GCG: revista de globalización, competitividad y gobernabilidad

Abstract

Explore the development of the information capability in companies committed to quality management and explore whether the development of information capability depends on the quality management system adopted by the company. The efficient use and management of information can be considered a capability for a company. From a review of the literature we first define information capability related practices. Then, through a questionnaire, we captured the perception of managers in two types of companies regarding the existence of information practices. We contacted companies that used ISO 9000 as their quality management system and companies that were committed to the EFQM excellence model. The paper contributes to a deeper understanding of the information capability construct. According to the results, companies committed to quality management have developed the information capability. Also, this study shows the differences in its development in terms of the quality system adopted by the company.The data has been obtained from small samples of companies from different regions in the world. Also other quality management systems could be considered.

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