Comunicación intraprofesional durante el cambio de turno a pie de cama. Percepciones del paciente
- Laura García Sainz
- Mª Ángeles Guillén Chalezquer
- Beatriz Juandeaburre Pedroarena
- Ainhoa Urbiola García
- María Teresa Arraztoa Alcasena
- Sonsoles Martín Pérez
- Rosana Goñi Viguria
ISSN: 1575-4146
Año de publicación: 2020
Número: 81
Páginas: 47-53
Tipo: Artículo
Otras publicaciones en: Enfermería en cardiología: revista científica e informativa de la Asociación Española de Enfermería en Cardiología
Resumen
Introduction. More than 65% of the sentinel errors that take place in hospitals are related to communication issues. Among the safety measures promoted by OMS in order to reduce errors, there is the development of strategies that improve communication at shift change, such as including patients and relatives as an active part of the process. Nowadays, bedside communication at shift change (BCSC) is considered to be the Gold Standard for the transfer of responsibility, and it has been described that it improves the safety of the process and increases patient’s satisfaction. The aim of this research study is to explore patients‘ perceptions regarding BCSC. Methodology. Descriptive study carried out at the special hospitalization area of a tertiary care university hospital. Patients‘ perception was evaluated through a questionnaire developed after a literature review. Results. Three main issues arise from the analysis of the open-ended questions of the questionnaire: Patient’s Feelings and Robustness and Limitations of the process Discussion and conclusions. Patients perceive BCSC as being positive. They also report that conducting the process at the bedside may increase their safety, since it improves patient-centered care and the quality of the information transmitted and facilitates communication. However, the use of professional jargon may hinder the participation in the process.