Lo ideal, lo posible, lo real y lo común de la comunicación durante la pandemia de COVID-19: percepciones de los equipos de salud
- Belén Carballo
- Silvina Montilla
- Sebastián Orellana
- Verónica Veloso
- Sandra Castro
- Gabriela Florit
- Gabriel Goldraij
- Vilma Tripodoro
ISSN: 1666-8979
Year of publication: 2022
Issue: 26
Type: Article
More publications in: Argumentos. Revista de crítica social
Abstract
During the pandemic, the experience of dying alone influenced the communication processes between family members and health care teams. As part of an international collaborative research, perceptions of end-of-life care and bereavement, according to relatives of deceased persons and professionals, were investigated. We worked with qualitative-quantitative triangulation, according to the foundations of Collective Health and the Transcultural Model of Giger and Davidhizar, with closed and open questions and in-depth interviews. We asked ourselves: What were the constitutive aspects of the ideal, the real, the possible and the common in the communication between professionals and relatives of patients at the end of life during the pandemic? We looked for communication experiences of health professionals who were in the first line of care accompanying end-of-life processes in Argentina, most of them identified that relatives were able to see their loved ones in the last days of life. Communication was strategic for decision-making and farewells. From the ideal of care protocols (accompaniment - farewell), to the possible (new types of communication) we arrived at the real (restrictions, isolation and protection), and the common (in the modes of organization) of accompaniment in the last days and bereavement.