Roadmap for business sustainability through operational excellence in emerging countries

Resum

This research is dedicated to investigating in Operational Excellence (OE) within emerging countries, with a primary focus on understanding its current state, constructing a conceptual model, formulating a maturity model, and outlining a strategic roadmap for advancement. The study aims to address a significant research gap concerning OE in emerging markets compared to developed nations, offering strategic guidance for organizations in these regions to enhance their operational effectiveness and longevity. This thesis is structured to delve comprehensively into OE within emerging economies, develop pertinent models, validate outcomes, and propose a structured plan for implementation. The research methodology utilized in this study entails a thorough examination of OE practices in emerging countries through both qualitative and quantitative analyses. By employing in- depth interviews, surveys, and case studies, the study intends to gather invaluable insights into the current state of OE in these regions and identify critical factors influencing operational excellence. The conceptual model developed in this research integrates various dimensions of OE, including process efficiency, quality management, and continuous improvement, thus offering a holistic framework for organizations to bolster their operational performance. Additionally, the proposed maturity model provides a structured approach for organizations in emerging countries to assess their current level of operational excellence and pinpoint areas for enhancement. Through benchmarking against best practices and industry standards, companies can chart a course for improving their operational capabilities and achieving sustainable growth. The study underscores the significance of leadership commitment, employee engagement, and organizational culture in driving OE initiatives and fostering a culture of continuous improvement. This research contributes significantly to the body of knowledge on OE in emerging economies by offering a thorough analysis of the current state of operational excellence, developing practical models for organizations to boost their operational performance, and presenting a roadmap for implementation. By bridging the gap between research in emerging and developed markets, this study aims to empower organizations in emerging countries to fortify their operational capabilities, drive sustainable growth, and attain long-term success in an increasingly competitive global landscape.