Information Quality in Companies Committed to TQM

  1. Zárraga-Rodríguez, Marta 2
  2. Suárez-Barraza, Manuel Francisco 1
  3. Álvarez, M. Jesús 2
  4. Viles, Elisabeth 2
  5. Jaca, Carmen 2
  1. 1 Instituto Tecnológico y de Estudios Superiores de Monterrey
    info

    Instituto Tecnológico y de Estudios Superiores de Monterrey

    Monterrey, México

    ROR https://ror.org/03ayjn504

  2. 2 Universidad de Navarra
    info

    Universidad de Navarra

    Pamplona, España

    ROR https://ror.org/02rxc7m23

Proceedings:
Engineering Systems and Networks. Lecture Notes in Management and Industrial Engineering

Publisher: Springer

ISSN: 2198-0772,  2198-0780

ISBN: 9783319457468,  9783319457482

Year of publication: 2016

Pages: 299-306

Type: Conference paper

DOI: 10.1007/978-3-319-45748-2_32 GOOGLE SCHOLAR lock_openOpen access editor

Abstract

In the turbulent global environment in which organizations now compete, having reliable, accurate and readily available information is a key factor. Information is a strategic company resource. To the extent that TQM is an information-intensive management model, it is not unreasonable to assume that companies committed to TQM models should be efficient when managing information. This study has two main objectives. First, we aim to explore whether the information managed by companies committed to TQM models (in particular a quality management system based on the ISO 9000 international quality standards series) meets the dimensions required for information quality. Second, we aim to explore how information quality dimensions influence information consumers’ overall feeling of being well informed in those companies. Using a quantitative approach, we used a questionnaire survey to capture the perceptions of managers in companies committed to a quality management system based on the ISO 9000 international quality standards series with respect to the information they managed. More specifically we applied a nonparametric test and performed a multiple regression analysis to address the objectives of the study. The analysis shows evidence that the information managed already meets many dimensions of information quality among the companies analysed.

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