Elisabeth
Viles Díez
Catedrática de Universidad
Heriot-Watt University
Edimburgo, Reino UnidoPublications in collaboration with researchers from Heriot-Watt University (1)
2020
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Design of experiments in the service industry: a critical literature review and future research directions
TQM Journal, Vol. 32, Núm. 6, pp. 1159-1175