Publicaciones en colaboración con investigadores/as de Universidade Federal de Itajubá (2)

2020

  1. Design of experiments in the service industry: a critical literature review and future research directions

    TQM Journal, Vol. 32, Núm. 6, pp. 1159-1175

  2. Design of experiments in the service industry: results from a global survey and directions for further research

    TQM Journal, Vol. 33, Núm. 5, pp. 987-1000