The key factors of total quality management in the service sector: a cross-cultural study

  1. Bouranta, N.
  2. Psomas, E.
  3. Suárez-Barraza, M.F.
  4. Jaca, C.
Journal:
Benchmarking

ISSN: 1463-5771

Year of publication: 2019

Volume: 26

Issue: 3

Pages: 893-921

Type: Article

DOI: 10.1108/BIJ-09-2017-0240 GOOGLE SCHOLAR
Data source: Scopus