Lean services: An approach for supply chains based on the gaps model of service quality

  1. Susano, R.
  2. Jaca, C.
  3. Puga-Leal, R.
Book Series:
Advances in Intelligent Systems and Computing

ISSN: 2194-5357

ISBN: 9783642551819

Year of publication: 2014

Volume: 280

Pages: 533-539

Type: Conference paper

DOI: 10.1007/978-3-642-55182-6_46 GOOGLE SCHOLAR
Data source: Scopus