Lean services: An approach for supply chains based on the gaps model of service quality
- Susano, R.
- Jaca, C.
- Puga-Leal, R.
ISSN: 2194-5357
ISBN: 9783642551819
Année de publication: 2014
Volumen: 280
Pages: 533-539
Type: Communication dans un congrès
Collection de livres:
Advances in Intelligent Systems and Computing