Entendiendo la gestión del compromisola lealtad generacional en Perú

  1. Mansilla Mahmud, Macarena Ayleen 1
  2. Mateo Dueñas, Ricardo 2
  3. Garcia Tamariz, Pilar 3
  1. 1 Universidad de Piura, Perú
  2. 2 Universidad de Navarra
    info

    Universidad de Navarra

    Pamplona, España

    ROR https://ror.org/02rxc7m23

  3. 3 Universidad de Piura
    info

    Universidad de Piura

    Piura, Perú

    ROR https://ror.org/010xy3m51

Mostrar afiliaciones +
Revista:
Cuadernos Latinoamericanos de Administración

ISSN: 2248-6011,  1900-5016

Año de publicación: 2021

Título del ejemplar: Cuadernos Latinoamericanos de Administración

Volumen: 17

Número: 32

Tipo: Artículo

DOI: 10.18270/CUADERLAM.V17I32.3503 DIALNET GOOGLE SCHOLAR lock_openAcceso abierto editor

Otras publicaciones en: Cuadernos Latinoamericanos de Administración

Resumen

Este estudo procura determinar a relevância do compromisso organizacional, o bem-estar no trabalho e o equilíbrio entre trabalho e vida pessoal dos funcionários de acordo com seu grupo geracional. O objetivo é identificar os componentes do compromisso organizacional (proposto por Allen e Meyer (1991)) que são mais relevantes para o bem-estar de cada grupo de funcionários pertencentes a uma determinada coorte geracional. O estudo é baseado nos resultados de um questionário aplicado a mais de 500 trabalhadores pertencentes às três principais gerações: Baby Boomers, Geração X e Millennials. Os funcionários incluídos neste estudo trabalham em empresas comerciais, industriais e de serviços em Lima, Peru. Os resultados mostram uma estreita relação entre compromisso organizacional e bem-estar no trabalho para as três gerações: o compromisso normativo é o que tem maior influência sobre as três gerações, a lealdade que é desenvolvida pelo tratamento que a empresa dá ao trabalhador e o sentimento de pertencer.

Referencias bibliográficas

  • Afif, M. R. (2019). Millennials Engagement: Work-Life Balance Vs Work-Life Integration. Social And Humaniora Research Symposium, 1-2.
  • Bass, B. M. (2009). The Bass Handbook of Leadership: Theory, Research, And Managerial Applications. Simon And Schuster.
  • Bauer, T. (2004). High Performance Workplace Practices and Job Satisfaction: Evidence from Europe. IZA Discussion Paper No. 1265.
  • Brown, J. & Marston, H. (2018). Gen X And Digital Games: Looking Back to Look Forward. In International Conference on Human Aspects of It for The Aged Population (pp. 485-500). Springer. https://doi.org/10.1007/978-3-319-92037-5_34
  • Burns, J. (2004). Transforming Leadership: A New Pursuit of Happiness. Grove Press.
  • Claure, M. & Böhrt, M. R. (2004). Tres dimensiones del compromiso organizacional: identificación, membresía y lealtad. Ajayu Órgano De Difusión Científica Del Departamento De Psicología Ucbsp, 2(1), 77-83.
  • Chandan, H. (2019). Technology, Learning Styles, Values, And Work Ethics of Millennials. In Advanced Methodologies and Technologies in Business Operations and Management (pp. 892-903). IGI Global. https://doi.org/10.4018/978-1-5225-2255-3.ch378
  • Chirinos, N. (2009). Características generacionales y los valores. Su impacto en lo laboral. Observatorio laboral revista venezolana, 2(4), 6.
  • Cox, L. V. (2016). Understanding Millennial, Generation X, And Baby Boomer Preferred Leadership Characteristics: Informing Today’s Leaders and Followers. Dissertation, 42. https://bit.ly/3zRSFbl
  • Fishman, A. (2016). How Generational Differences Will Impact America’s Aging Workforce: Strategies for Dealing with Aging Millennials, Generation X, And Baby Boomers. Strategic HR Review, 5-8.
  • Gauthier, M. (1999). Dispersive Xas at Third-Generation Sources: Strengths and Limitations. Journal Of Synchrotron Radiation, 6(3), 146-148.
  • Hur, H. & Hawley, J. (2013). Turnover Behavior Among Us Government Employees. International Review of Administrative Sciences, 13. https://doi.org/10.1177/0020852318823913
  • Hernández-Espallardo, M., Osorio-Tinoco, F. & Rodríguez-Orejuela, A. (2018). Improving Firm Performance through Inter-Organizational Collaborative Innovations: The Key Mediating Role of the Employee’s Job-Related Attitudes. Management Decision, 56(6), 1167-1182. https://doi.org/10.1108/MD-02-2017-0151
  • Instituto Nacional de Estadística e Informática (INEI) (2019). Características de la Población. INEI. Reporte de base de datos realizada en Perú.
  • Ipsos (2019). Generaciones en el Perú. https://www.ipsos.com/es-pe/generaciones-en-el-peru-2020
  • Kurniawati, A., Arisamadhi, T. M. A. & Wiratmadja, I. I. (2016). Relationship Among Individual Factors, Knowledge Sharing, and Work Performance: A Model from Baby Boomers, Generation X, and Generation Y Perspective. In 2016 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM) (pp. 6-10). IEEE.
  • Locke, E. A. (1970). Job Satisfaction and Job Performance: A Theoretical Analysis. Organizational behavior and human performance, 5(5), 484-500.
  • Llorente-Alonso, M. & Topa, G. (2019). Individual Crafting, Collaborative Crafting, and Job Satisfaction: The Mediator Role of Engagement. Journal of Work and Organizational Psychology, 35(3), 217-226.
  • Mihelič, K. K., & Aleksić, D. (2017). “Dear Employer, Let Me Introduce Myself”–Flow, Satisfaction with Work–Life Balance and Millennials’ Creativity. Creativity Research Journal, 29(4), 397-408.
  • O’Loughlin, K., Loh, V. & Kendig, H. (2017). Career Characteristics and Health, Wellbeing, and Employment Outcomes of Older Australian Baby Boomers. Journal Of Cross-Cultural Gerontology, 32(3), 339-356.
  • Omar, A. & Urteaga, A. F. (2008). Valores personales y compromiso organizacional. Enseñanza e investigación en psicología, 13(2), 353-372.
  • Origo, F. & Pagani, L. (2008). Workplace flexibility and job satisfaction: some evidence from Europe. International Journal of Manpower, 29(6), 539-566. https://doi.org/10.1108/01437720810904211
  • O'bannon, G. (2001). Managing Our Future: The Generation X Factor. Public Personnel Management, 30(1), 95-110.
  • Parry, E. & Urwin, P. (2017). The Evidence Base for Generational Differences: Where Do We Go from Here? Work, Aging and Retirement, 3(2), 140-148.
  • Peng, X., Lee, S. & Lu, Z. (2020). Employees’ Perceived Job Performance, Organizational Identification, And Pro-Environmental Behaviors in The Hotel Industry. International Journal of Hospitality Management, 90, 102632. https://doi.org/10.1016/j.ijhm.2020.102632
  • Ranaweera, C. & Dharmasiri, A. S. (2016). Generation y and their job performance. Sri Lankan Journal of Management, 21(1), 39-82.
  • Randstad Work Solutions. (2007). The World of Work 2007. https://bit.ly/3rO0Xy9
  • Roberts, J. A. & Manolis, C. (2000). Baby Boomers and Busters: An Exploratory Investigation of Attitudes Toward Marketing, Advertising, and Consumerism. Journal of Consumer Marketing, 17(6), 481-497. https://doi.org/10.1108/07363760010349911
  • Shagvaliyeva, S. & Yazdanifard, R. (2014). Impact of Flexible Working Hours on Work-Life Balance. American Journal of Industrial and Business Management, 4(19), 42311. https://doi.org/10.4236/ajibm.2014.41004
  • Simmons, K. S. (2008). Intergenerational Communication in the Workplace. The Online Journal for Certified Managers.
  • Society for Human Resource Management (SHRM) (2009). The multigenerational workforce: Opportunity for competitive success. https://bit.ly/3rBbOv2
  • Sodexo Perú (2019). 9 factores que buscan los trabajadores millennials en un empleo. https://bit.ly/3x9ujrD
  • Smola, K. & Sutton, C. D. (2002). Generational Differences: Revisiting Generational Work Values for The New Millennium. The International Journal of Industrial, Occupational And Organizational Psychology And Behavior, 23(4), 363-382.
  • Susaeta, L., Pin, R., Idrovo, S., Espejo, A., Belizón, M., Gallifa, A. Aguirre, M. & Ávila, E. (2013). Generation Or Culture? Cross Cultural Management: An International Journal. 9-10.
  • Transearch (2013). Empresas buscan más a generación X a pesar de su menor compromiso. https://bit.ly/3eYFRb2
  • Wright, T. A. & Cropanzano, R. (2000). Psychological Well-Being and Job Satisfaction as Predictors of Job Performance. Journal of occupational health psychology, 5(1), 84.
  • Zemke, R. & Filipczak, B (2013). Generations At Work: Managing the Clash of Boomers, Gen Xers, and Gen Yers in the Workplace. American Management Association
Fuente de los datos: Dialnet